Support
Contact Us
One address, and it reaches a person. Everything below is a route to [email protected] — the difference is how we sort it when it arrives.
Where to write
Email is the fastest way to reach us and the only channel that leaves a written record, which matters when an order is in dispute or a proof needs to be quoted back.
| Orders, delivery, artwork | Include your order number so we can open the order before replying. |
|---|---|
| Returns and damage | Use the subject line “Return”, with photographs of the packaging, label and item. |
| RFID and business quotes | Use the subject line “RFID quote”, with format, chip, quantity, data format and deadline. |
| Privacy requests | Use the subject line “Data Protection”. |
Visiting
The Sheridan address is our registered office and it is administrative. Production is not open to walk-in visitors, and we cannot hand over an order at the door — everything ships, with tracking. If you need to see a sample, inspect a material or discuss a program in person, write first and we will arrange a time.
Send us a message
The form delivers to the same inbox. Fields marked with an asterisk are required.
Response
How long a reply takes
| What you are asking | Typical reply |
|---|---|
| Order status, delivery, artwork or proof | 1 business day |
| Return, damage or reprint | Within 48 hours |
| RFID or business quote | 2 business days |
| Privacy request | Within 30 days, as the law requires |
| Press, partnership, supplier enquiry | 3 business days |
These are working targets, not promises carved in stone, but they are the numbers we hold ourselves to. If a reply is going to take longer — because a carrier trace is open, or a chip is on backorder — we tell you that rather than leave you waiting in silence.
Before you write
What to include
- Order number, if the question is about an order already placed.
- For damage or a printing fault: photographs of the outer packaging, the shipping label and the item, taken in daylight. We cannot authorise a reprint without them.
- For an artwork question: the file, or a screenshot of it, and what you expected it to look like.
- For an RFID or business enquiry: the format (card, wristband, tag, label), the chip or frequency if you know it, the quantity, the data format for encoding, and the date you need the goods in hand.
- For a delivery problem: the tracking number, and what the carrier tracking page currently shows.
| Legal name | SPECIALX GIFT PRINTING INC |
|---|---|
| Registered office | 30 N Gould St Ste R, Sheridan, WY 82801, United States |
| [email protected] | |
| Phone | +1 (307) 555-0142 |
| Hours | Monday–Friday, 9:00–17:00 Mountain Time |
| Website | legitphonydl.com |
