Shipping & Returns | legitphonydl.com

Everything you need to know before and after your parcel leaves us: how long production takes, which services we use, what happens at the border, and exactly how to return something if it is not right.

1.Production time before dispatch

Every item we sell is printed to order. Production begins once payment has been authorised and, where artwork is supplied, once the proof has been approved. The clock on delivery estimates starts at dispatch, not at checkout.

Order type	Production time	Notes
Ready-to-ship novelty cards (no customisation)	1–2 business days	Dispatched the next business day where the order is placed before 12:00 ET
Customised single cards and badges	2–4 business days	Includes proof preparation and one round of corrections
Bulk and multi-design orders	4–7 business days	We confirm the schedule in writing before production starts
Rush production	24 hours	Available on request at an additional charge; subject to capacity

Business days are Monday to Friday, excluding federal holidays. Production times are estimates given in good faith; where a delay beyond our control occurs, we tell you as soon as we know and give you the option to wait, change the design or cancel for a full refund.

2.Destinations and carriers

We ship worldwide from the United States. Domestic orders travel with USPS or a comparable regional carrier; international orders travel with USPS, a national postal operator, or an express courier, depending on the destination and the service selected at checkout. The carrier used for your order is shown in the dispatch confirmation email.

We do not ship to addresses that we cannot verify, to post-office boxes for express services, or to freight forwarders where the destination country restricts the goods. Where an order cannot be shipped to the address supplied, we contact you and hold the order for seven days before cancelling and refunding it.

3.Service levels and transit estimates

The transit windows below are estimates published by the carriers, counted from the day of dispatch. They are not guaranteed delivery dates, and they exclude customs clearance.

Service	Destination	Transit after dispatch
Standard	United States	3–7 business days
Express	United States	2–3 business days
Overnight	United States (weekdays)	1 business day
Standard international	Canada	5–10 business days
Standard international	Europe and United Kingdom	6–12 business days
Standard international	Rest of world	8–20 business days

4.Shipping charges

The shipping charge for your order is calculated from the destination, the weight of the parcel and the service selected, and is displayed in the basket and again at checkout before you pay. No shipping charge is added after the order is confirmed.

Where a promotion offers free or reduced shipping, the conditions of that promotion — minimum order value, eligible destinations, eligible services — are stated on the promotion itself and apply only to orders that meet them.

5.Tracking

A tracking number is emailed to you when the parcel is dispatched, usually within one business day of the handover to the carrier. Tracking information can take up to 24 hours to become visible in the carrier’s system.

If tracking shows no movement for seven consecutive business days, write to [email protected] with your order number and we will open a trace with the carrier. Where the parcel is confirmed lost, we reprint and reship at our cost, or refund you in full if you prefer.

6.Customs, duties and import taxes

Orders shipped outside the United States may be subject to import duties, value-added tax, handling fees or other charges levied by the destination country. These charges are set by the destination authority, are not collected by us, and are not included in the price paid at checkout.

The recipient is the importer of record and is responsible for paying any such charges, and for supplying any identification or licence the customs authority requires. If a parcel is refused at customs or abandoned because those charges were not paid, the goods are not refundable and the shipping cost is not recoverable. We declare the commercial value of the goods accurately on the customs documentation and cannot mark an order as a gift or understate its value.

7.Address accuracy and failed delivery

Please check the delivery address before confirming your order. Once the parcel is dispatched, the address cannot be changed by us; only the carrier can act on a redirect request, and not always successfully.

If a parcel is returned to us as undeliverable — incorrect address, incomplete address, refused delivery, unclaimed from a collection point — we contact you to arrange reshipment. Reshipment is charged at the published shipping rate for the destination. If you prefer a refund, it is issued for the value of the goods less the original shipping charge and any return postage we have paid.

8.Lost, delayed or damaged parcels

A parcel is considered lost when the carrier confirms the loss, or when twenty business days have passed since dispatch for a domestic order, or forty business days for an international order, without delivery and without tracking movement. At that point we reship or refund, at your choice.

A parcel is considered damaged in transit when the packaging or the goods arrive visibly affected. Report it within 48 hours of delivery, with photographs of the outer packaging, the shipping label and the damaged item, to [email protected]. We replace damaged items at our cost, including return postage where we ask for the item back.

9.Returns: what qualifies

You may request the return of an item where it does not match what you ordered, where it arrives defective, or where it was supplied in error by us. In those cases the return is free of charge and we cover the postage.

Where you have simply changed your mind, you may request a return within fourteen calendar days of delivery, provided the item is unused, complete and in its original packaging. In that case the return postage is paid by you, and the refund covers the value of the goods, not the original shipping charge.

Returns must be requested within ten calendar days of the delivery date for an error attributable to us. Send the request to our Returns Department at [email protected]; we reply within a maximum of 48 hours from receipt of the request. From that reply you have five business days to send the material back.

10.What cannot be returned

The following are not eligible for return or refund, except where they arrive defective or differ from what was ordered:

Items personalised with a name, photograph, logo, signature, number or any other content supplied by the customer, once the proof has been approved.

Items produced to a specification that the customer confirmed in writing, including colour, size, finish and layout.

Items that have been used, washed, bent, cut, laminated over, or otherwise altered after delivery.

Items returned incomplete, without their original packaging, or with damaged packaging caused after delivery.

Digital files and design services, once delivered.

Discounted, clearance and final-sale items, where the listing states that the sale is final.

Acceptance of material on return does not mean definitive acceptance of the return. Acceptance becomes final only after verification of the material by our technical department. Returned material will not be accepted if it does not correspond to what is stated in the return request.

Returns will not be accepted on the ground of customer error, since the customer confirms with each order that they understand the content of the order and that the products included satisfy their requirements.

11.Damaged, defective or incorrect items

If an item arrives damaged, defective or different from what you ordered, contact us within 48 hours of delivery at [email protected] with your order number and photographs showing the issue. Do not return the item before you have written to us: we need the photographs to authorise the return and to claim against the carrier.

Once the issue is confirmed we will, at your choice, reprint and reship the item at our cost, or refund it in full including the shipping charge. Where we ask for the item back, we send a prepaid return label.

12.How to open a return

Write to [email protected] with the subject line “Return”, quoting your order number.

State which items you are returning and the reason, and attach photographs where the item is damaged, defective or incorrect.

Wait for our reply, which arrives within 48 hours, and which contains the return authorisation and the return address.

Pack the item securely in its original packaging, include the return authorisation inside the parcel, and send it within five business days of our reply.

Send us the tracking number of the return shipment. Parcels returned without tracking are sent at your risk.

We inspect the item within three business days of receipt and confirm the outcome by email.

13.Refunds

Approved refunds are issued to the original payment method within five to ten business days of approval. The time it takes to appear on your statement depends on your bank or card issuer and is outside our control.

Where the original payment was made by a method that cannot receive a refund — an expired card, a closed account — we contact you to agree an alternative, which may be a store credit or a transfer to another account in your name.

Refunds are issued in the same currency as the original payment. Where currency conversion occurred, the amount returned may differ from the amount charged because of exchange-rate movement, and that difference is not reimbursable.

14.Cancellations and changes before production

You may cancel or change an order at no cost at any time before production begins, provided the artwork has not been approved for print. Write to [email protected] as soon as possible; we confirm cancellation by email, and the refund follows the terms in section 13.

Once production has begun, the order can no longer be cancelled, because the item is being manufactured to your specification. If production has begun and you no longer want the item, the return terms in section 9 apply.

15.Exchanges

We do not operate a direct exchange programme. To obtain a different item, return the original under section 9 and place a new order. This is faster than an exchange, because the replacement enters production as soon as it is paid rather than waiting for the return to arrive.

16.Chargebacks and payment disputes

If something is wrong with an order, please write to us first. A payment dispute opened with a bank or card issuer freezes the order and usually delays a resolution by weeks. We cooperate fully with any dispute investigation, and we supply the order record, the approved proof and the carrier tracking as evidence of performance.